FAQ DISPATCH
When will my goods be delivered?
If we have them in stock, immediately after confirmation or receipt of payment. If the order consists of several articles and we have one of the articles not on stock, by the article specified longest delivery time on the side of the ordered articles, immediately after receipt of this article from our supplier. You will be notified of the expected dispatch date of each order immediately after your order within 24 hours by the confirmation of order via mail.
How do I see which articles are available from stock?
There is a stock list for every article in our shop.
Will I be informed if an articled which I ordered has been sold out?
Should an article be sold out against all expectations although it was listed in the shop as being in stock and or the delivery time as indicated by the article on the side will extend you will be contacted from our customersrvice within 24 hours after order.
Is delivery insured against transport damages?
All our deliveries are insured. Normal parcels via parcel service up to the amount of €550 and forwarding dispatch articles up to the ammount of € 2500.
What do I have to do if a parcel arrives in damaged condition?
Obvious transport damage
If you are facing an obvious transport damage please always note it on the confirming acceptance of the delivery courier. Always accept the ordered goods and store the packaging for the insurance of the courier!
Hidden transport damage
You notice the transport damage by unpacking of the goods. Here are the same rules valid. Do not throw away the packaging and inform us as soon as possible and document the damage with images to order@sportsprofi.com. We please you in both cases to complain the transport damage immediately to our customer service. We will contact our shipping partners immediately, too and will get in contact with you in a short time to solve the problem and advice you how to proceed. Attention there is a period of three days to claim hidden transport damages to our transport partners, so please unpack and check within three days.
May I return goods carriage forward for the inspection of guarantee claims or exchange if I am not satisfied with them?
No, on principle we do not accept any parcels carriage forward. In the case of a guarantee claim, please send the goods back to us carriage paid. After we have checked and confirmed the claim, you will get the amount refunded by us against presentation of the receipt. Please use the cheapest means of dispatch in your country. If you exchange goods, the carriage back will have to be paid by you. But we will overtake the postage to of the exchange goods. Of course if we have delivered an article wrongly all postages will be overtaken from us.
May I send the goods back carriage forward according to the right of rescission?
No, according to the right of rescission the buyer must take over the costs for the return of the goods. After receipt of the goods we will refund the purchase price plus the carriage to the buyer.
With which forwarders do you cooperate?
We use the Parcel Service of DPD, GLS and the service of the Austrian Post AG for all parcels up to a weight of 31.5kg in Austria and up to a weight of 50kg abroad. All bulky and heavy goods such as home trainers, running belts, bicycles and so on are sent by the forwarding agent Schenker.
How am I informed after placing an order and how do I get my invoice?
After you have placed your order you will immediately receive an outomatic e-mail order confirmation. We will then check it and send you an order confirmation with the approximate date of delivery. On the day of dispatch you will then receive the invoice with the tracking number of your parcel by mail.
What shall I do if after receipt of your invoice my parcel does not arrive within the normal period of delivery?
Please get in touch with us, we can trace the way of the parcels at any time. You will then be informed by us what has happened and where your parcel is. By parcel service you can get in contact directly with the parcel service company with the from us to you given parcel number.
The size is not correct: Can I exchange the article?
Of course you can exchange an article. Please inform our customerservice via mail about this purpose. After this information to our customer service please sent the article back postage paid. Immediately after receipt of the article your exchange article will be sent to you postage paid from us.
Where do I get information on how much duty I have to pay when importing the article ordered in my respective home country?
Use either the link under Delivery- and Dispatch costs, or get in touch with your local customs. You can also contact us. Our shipping costs includes the transport costs plus perhaps handling fees for customs clearance of the parcel service or forwarding agent. Any import taxes or duties are payable by you.
Where do I see my costs of dispatch?
You can see your costs of dispatch in table form under Terms of Dispatch and Delivery. Additional you can see by any article in the shop the exact shipping costs of this article with the information how much more can be ordered to the same shipping costs. Here it is mentioned if the article will come with forwarding agent or parcel service and the possible payment methodes, too. The exact costs of dispatch are calculated by the system automatically according to the weight of the articles ordered. Before payment you will see the exact total costs of shipping in your specific case. Please also consider that large devices have fixed rates of dispatch and cannot be shipped together with parcel service articles. Buyers outside the EU (except Switzerland, Lichtenstein and Norway)and in areas of duty exclusion of the EU will get their special dispatch costs by onlinepayment only after the order via mail for a seperate additional onlinepayment of the dispatch costs or by payment in advance with the order confirmation.
