FAQ Payment

FAQ PAYMENT


Which payment methods are accepted?
You can choose from a variety of payment methods, including prepayment, instant bank transfer (available for Austria, Germany, Switzerland, Belgium, Netherlands, Italy, Spain and Slovakia), credit cards such as Mastercard with or without Secure Code, Visa with or without Verified by Visa, American Express, Diners Club, Discover, PayPal or EPS bank transfer/Giropay (available for Austria and Germany). For more information on the individual payment methods, please click here.

Which payment methods are the quickest to receive the goods?
When paying with Sofortüberweisung via Telebanking (only available for Austria, Germany, Switzerland, Belgium, Netherlands, Italy, Spain and Slovakia) and when paying with credit card Visa, Mastercard, Diners Club, Discover and American Express, PayPal and EPS bank transfer/Giropay (only for Germany and Austria), the goods can be dispatched immediately after payment and authorisation by the payment provider if everything is in stock. In the case of prepayment, unfortunately only after receipt of the money in our account.

Are there additional fees for certain payment methods?
Yes, there is a service charge of 2.5% for PayPal payments. Please bear this in mind when selecting your payment method. However, there are no additional fees for other payment methods.

How does payment with Mastercard Secure Code or Visa Verified by Visa work?
The newly developed security technologies of Verified by VISA and MasterCard SecureCode are based on 3-D Secure technology and do not require a software download. They are easy to use and allow cardholders to make secure and convenient online purchases from a variety of Internet access options. There is no need to install your own software on your PC to use Verified by VISA and MasterCard SecureCode.
These technologies offer unique authentication and guarantee maximum security when processing online orders. Each transaction is checked to ensure that both the cardholder and the contractual partner are actually who they say they are. By entering a personal password during the payment process, it is ensured that the purchaser is the rightful owner of the credit card, which prevents misuse by unauthorised persons.
Another advantage is the fully automated processing: for every online transaction at a merchant that supports Verified by VISA or MasterCard SecureCode, the system automatically checks whether the cardholder is participating in this security procedure. The identity of the cardholder is therefore automatically checked by VISA or MasterCard and confirmed to the merchant.

Are taxes calculated automatically?
Yes, for customers within the EU, taxes are automatically calculated according to the applicable VAT rates and included in the total amount of your order.

How does Sofortüberweisung work?
Sofortüberweisung is an ingeniously simple and secure online payment system from Payment Network AG. It allows you to make an automated transfer to your merchant directly via your online banking and confirm the payment immediately. If the transaction is successful, your retailer receives a payment confirmation within seconds, allowing them to deliver stock items immediately.

This is how payment works for online shops that offer Sofortüberweisung.de:

1. select Sofortüberweisung.de as the payment option.
2. enter your bank details and account number in the secure payment form.
3. confirm the transfer with your PIN and TAN data from your online banking.

What are the requirements for payment via Sofortüberweisung?
In principle, you can use sofortüberweisung.de as a payment method, provided you have an authorised online account with PIN/TAN procedure. Please note, however, that Sofortüberweisung.de may not yet be available at a few banks. The HBCI (Homebanking Computer Interface) with chip card is not supported by DIRECTebanking.com.

No registration is required to use DIRECTebanking.com. All you need is an online-enabled bank account in Germany, the Netherlands, Switzerland (only possible in euros), Belgium, Italy, Spain, Slovakia or Austria. You must have your account number, bank details, the PIN (personal identification number) of your online banking account and a TAN (transaction number) of your online banking account ready. Further information may be required, depending on your online banking system.

How do I get my secret code from Visa or Mastercard?
To register for Verified by VISA or MasterCard SecureCode, you can order the corresponding code for your credit card from your credit card provider. After a few working days you will receive your Verified by Visa code or MasterCard code for the corresponding service.

http://www.mastercard.com
http://www.visa.com