FAQ ORDER

 

Who can buy from us?
Principally customers from all over the world can buy from us. But our system is organized in such a way that all customers from Austria and other EU countries plus Switzerland, Lichtenstein and Norway can buy and pay immediately. Here there are no duties (exception Switzerland, Lichtenstein and Norway) and clearly defined delivery costs which in the case of parcels depend on the weight; in the case of bulky products such as running belts which are sent by a forwarder the costs are charged once per device.

CAUTION:
At the moment we can only send orders to United Kingdom with a merchandise value / customs value over 135 pounds! Please remember this, when you place your order.

Can I also buy as a customer outside the EU?
Yes of course. Please note that you can buy outside the EU (after registration as a customer) all articles excluding 20% VAT, but it can give additional import taxes and or customs fees in your home country. Information here for you will get by your local customs. Our system has no definated shipping costs for delivery outside the EU (exception Switzerland, Lichtenstein and Norway). You can order the goods and pay with creditcard online only without to know the exact shipping costs. You will recieve the exact shipping costs (check through us after the order) later via mail for a additional online payment. A second onlinepayment is neccessary. If you have chosen payment in advance you will know your total costs (product + shipping) with the order confirmation. Please transfer the total amount only after the receipt of the order confirmation. If you want to know your exact shipping costs before ordering, please tell us via email your desired goods and we will provide you with your special shipping costs for this order and set this item in the shop online for you to order it with the desired goods. In this case you can order and pay (product + shipping) in one step online. Please note that our shipping costs only includes the freight charges plus perhaps occurring handling fees for the customs clearance by the delivery service. You are responsible for any costs incurred as import taxes or customs duties.


How do I get to know if I will get all goods I ordered?
As soon as you have received our order confirmation or invoice. If an article ordered is not listed there, it has either been sold out or cannot be delivered at short notice. Our customer service will inform you about this within 24 hours after your order. The invoice amount is reduced by the price of this article and or is transferred back to you. Please order the canceled article by your next order new.


Where can I get information about a certain product?
Under product information you can inform yourself in our shop about every product group in detail. In addition, you have the possibility of making use of our online or telephone advisory service. You can also find a link to the manufacturer for nearly all products offered by us.


How do I become a customer?
When you look at our site for the first time, you are our guest: You can look at every article and browse through all of them. If you wish to order something, you will have to register as a customer. You can then administer your customer account yourself and log yourself in or out at any time.


I want to buy a certain article, but don´t find it in your shop?
Please use the respective enquiry button, "article not found" on the start page. Describe the article as best you can, perhaps with a link to the article, in order to avoid errors. If we have the article in stock or can get it quickly, you will receive an offer from us within 24 hours. If you accept our offer we will either upload your desired article on our side for you for online order and payment or if you want to choose payment in advance you will get our confirmation of order with the bank data via mail.


May I exchange goods?
Of course, you have a 14- days exchange right. By exchange we overtake the postage of the exchange goods, you must sent back the ordered goods postage paid and get your new good postage paid from us. If we have delivered the wrong article, however, we will, of course, pay for all the postage.


Why do I have to indicate my telephone number when ordering?
The parcel service or the forwarding agent needs your telephone number to deliver your article. Your number will only be used for this purpose!


How do I order?
If you come the first time on our side you are a guest and you can view all articles. All prices are indicated with 20% VAT. You can now create a new account. Please pay attention to correct spelling and avoid typing errors particularly by the telephone number and e-mail address. Once you've set up the account, you can see all the prices to your individual status. For example, EU business customers or residential and business customers from foreign countries (non EU) can buy without Austrian VAT. You can buy now all articles to your conditions. The system automatically calculates your to be paid shipping costs, once a means of weight-based parcel service and heavy bulky articles by a single shipping fee per item. If the max. weight of the order for Austria 30kg or EU 50kg will be exceeded, you will receive separately by mail the respective shipping costs after the order for a new additional online payment. Unless you choose EU bank transfer then you will know the shipping costs in case of exceeding the maximum weight with the order confirmation. Please transfer the money only after receipt of the order confirmation. Gravity and bulky equipment or bicycles will be always shipped separated by a forwarding agent, all other articles come together with the parcel service.