Correct behaviour by takeover of goods with forwarding agency

 

If you order in our shop a bulky big article it will be delivered with an forwarding agent. With the freight forwarder it is agreed that you will be informed by them via a phone call approx. about one day before handing over to you.

Although we have packed your goods very well, it can be possible due to improper handling to a damage during transportation by the forwarder.

We please you to precisely follow the enclosed important points that the damage, if occurs, will be refunded without any problems if we claim the damage by the insurance company that we have completed for your transport:

1) Please check first the correct number of parcels, as second check the individual packages for external damages.

2) If there is a visible damage, note this on the freight forwarding unconditional transfer note

3) Please do not let damaged goods go back. Always accept the package and store it. Please inform us as soon as possible about the damage. We take care of everything and inform you about the next steps.

Note down if there is any damage, as the package or damaged parts look like: dirty, torn, depressed ....
Do not be put off by the driver of it, even if he says it is not necessary or already happened.


PLEASE SIGN ONLY AFTER YOU HAVE NOTED THE CLAIM!

Once you have confirmed the correct reception of the goods, we can not subsequently make a claim of the transport damage by the carrier. Hidden defects with intact packaging can be claimed directly by us within 3 working days. Therefore, please unpack at least within that period of 3 days your goods to check your goods, after this time period of 3 working days we can not complain transport damages to our carrier.


IMPORTANT!

The delivery is organised up to the first lockable door. Most defined by the driver as "free curb". Since most drivers are friendly and willingly they are usually willing to carry it by a small tip of a few € even further.

But there is no guarantee! Please always assume the delivered goods if a delivery date has been agreed between you and the forwarder, since recent attempts of delivery by fault of our customers will be charged to us and we have to charge you therefore, too.